Understanding experience in interactive systems

TLDR

Understanding experience is a critical issue across professions, especially design. The paper clarifies experience in interactive systems and proposes a multidisciplinary framework for designing such experience. Designers employ situated research to study interactions and experiences, and the framework guides multidisciplinary teams in generating new product interactions.

Abstract

Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for designing experience for interactive system. We show how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.