The New Public Service: An Approach to Reform

Abstract

Under evolving forms of governance, government will play a different role in the steering of society. Yet government will still be judged by legal and political criteria, economic and market criteria, and democratic and social criteria. The first of these was central to traditional public administration, the second is at the forefront of “the new public management,” and the third is central to “the new public service.” Here we outline the characteristics of the new public service and how its principles will guide future public administrators.