2008 · 106 citations · 32 references
ComputingComputer ScienceSocial PsychologyHuman BehaviorInformation RetrievalSocial BehaviorInformation SearchSearch Log AnalysisSearch SystemsWeb SearchHuman-computer Interaction For SearchInformation Search ProcessSearch Engine User BehaviorSearch InteractionSearch User ExperienceUser Search Behavior
Search engine researchers typically depict search as the solitary activity of an individual searcher. In contrast, results from our critical-incident survey of 150 users on Amazon's Mechanical Turk service suggest that social interactions play an important role throughout the search process. Our main
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The critical incident technique.
John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations
Using collaborative filtering to weave an information tapestry
David Theo Goldberg, David M. Nichols, Brian Oki et al. · Communications of the ACM · 1992 · 4.1K citations · Full text
Joseph A. Konstan, Brad Miller, David A. Maltz et al. · Communications of the ACM · 1997 · 2.4K citations · Full text
Crowdsourcing user studies with Mechanical Turk
Aniket Kittur, Ed H., Bongwon Suh · 2008 · 2K citations