A communication system based on scripts, plans, and goals for enabling non-speaking people to conduct telephone conversations

Abstract

Current communication systems for severely disabled non-speaking people still fall short of allowing them easily to effect many practical tasks, such as getting something accomplished over the telephone. Given that the accomplishment of many such tasks could be said to be 'script' based, the application of a goals-plans-scripts hierarchy to augmented communication system design might produce advantages. A prototype system tested out this idea with promising results. A further system is under development.