Information systems success revisited

Abstract

The DeLone & McLean IS Success Model (1992) has become a standard for the specification and justification of the measurement of the dependent variable in information systems research. Attempts to apply and test the model have resulted in both confirmation and challenges. This paper reviews and analyzes over 150 articles which have referenced the model over the past eight years in order to examine what more we have learned about measuring IS success. It highlights recent contributions to IS success measurement and proposes a Reformulated IS Success Model which recognizes and incorporates those contributions. The report concludes with recommendations for future IS success measurement.