Business Process Management: A Comprehensive Survey

TLDR

BPM research has produced numerous methods, techniques, and tools for designing, enacting, managing, and analyzing business processes, and its process‑model concept supports system configuration, analysis, and improvement, offering managerial and technical benefits such as productivity gains, cost savings, and reduced flow times. The survey aims to structure BPM research results and provide an overview of the state‑of‑the‑art. The survey structures BPM research results and provides an overview of the state‑of‑the‑art.

Abstract

Business Process Management (BPM) research resulted in a plethora of methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. This survey aims to structure these results and provide an overview of the state-of-the-art in BPM. In BPM the concept of a process model is fundamental. Process models may be used to configure information systems, but may also be used to analyze, understand, and improve the processes they describe. Hence, the introduction of BPM technology has both managerial and technical ramifications and may enable significant productivity improvements, cost savings, and flow-time reductions. The practical relevance of BPM and rapid developments over the last decade justify a comprehensive survey.