2014 · 96 citations · 34 references
ComputingComputer SystemsInformation TechnologyMobile ComputingMobile SystemsUser Experience DesignMobile Human-computer InteractionMobile User ExperienceExperience QualityMobile App AnalyticsNetwork Protocol StacksProtocol Stacks
Smartphones have become increasingly prevalent and important in our daily lives. To meet users' expectations about the Quality of Experience (QoE) of mobile applications (apps), it is essential to obtain a comprehensive understanding of app QoE and identify the critical factors that affect it. However, effectively and systematically studying the QoE of popular mobile apps such as Facebook and YouTube still remains a challenging task, largely due to a lack of a controlled and reproducible measurement methodology, and limited insight into the complex multi-layer dynamics of the system and network stacks.
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