Improving the Provision of Language Services at an Academic Medical Center: Ensuring High-Quality Health Communication for Limited-English-Proficient Patients

Abstract

Academic medical centers should measure their provision of language services and compare quality and safety data (e.g., performance measures and adverse events) between LEP and English-speaking patients to identify disparities in care. Leadership support and ongoing training are needed to ensure language-specific services are embedded into clinical care to meet the needs of our diverse patient populations.