Health Care Delivery Meets Hospitality: A Pilot Study in Radiology

Crossing the Quality Chasm: A New Health System for the 21st Century

BMJ · 2001 · 10.8K citations

Nursing, Health Services Administration, Health Systems +15

The Effects of Physician Empathy on Patient Satisfaction and Compliance

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Social Sciences, Communication, Health Communication +12

Patient satisfaction as an indicator of quality care.

P D Cleary, Barbara J. McNeil · PubMed · 1988 · 1.1K citations

Public Affairs, Health Services Administration, Quality Management +13

Nurse Burnout and Patient Satisfaction

Doris C. Vahey, Linda H. Aiken, Douglas M. Sloane et al. · Medical Care · 2004 · 976 citations · Full text

Management, Nursing Administration, Long-term Care Nursing +15

Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease

Robert Zachariae, Charlotte Gjørup Pedersen, Anders Bonde Jensen et al. · British Journal of Cancer · 2003 · 608 citations · Full text

Social Sciences, Communication, Oncology +13