2004 · 109 citations · 13 references
EngineeringPoor UsabilityEducationUsability WorkSocial ChangeUser Interface DesignCommunicationSocial TransformationInteractive SystemsUsability EngineeringAssistive TechnologyChange ManagementDesignCommunity EngagementUser ExperienceUsability ProfessionalsUser EvaluationUser NeedHuman-computer InteractionTechnologyUser-centric Evaluation
Poor usability in interactive systems/products is still a major problem for users and buyers, despite efforts made by an increasing number of usability professionals. How come this is so and what are the main obstacles to usability work?
13
Jakob Nielsen · 1995 · 2.6K citations · Full text
Jakob Nielsen · 1994 · 2.6K citations · Full text
Work‐Oriented Design of Computer Artifacts
David Hakken · Anthropology of Work Review · 1989 · 718 citations
A survey of user-centered design practice
Karel Vredenburg, Ji‐Ye Mao, Paul W. Smith et al. · 2002 · 650 citations
Engineering, Social Sciences, User-centered Design Practice +16