Predictive business operations management

Abstract

The ability to forecast metrics and performance indicators for business operations is crucial to proactively avoid abnormal situations, and to do effective business planning. However, expertise is typically required to drive each step of the prediction process. This is impractical when there are thousands of metrics to monitor. Fortunately, for business operations management, extreme accuracy is not required. It is usually enough to know when a metric is likely to go beyond the normal range of values. This gives opportunity for automation. In this paper, we present an engine that completely automates the prediction of metrics to support a better management of business operations.