Towards Multi-criteria Cloud Service Selection

Abstract

Cloud computing despite being in an early stage of adoption is becoming a popular choice for businesses to replace in-house IT infrastructure due to its technological advantages such as elastic computing and cost benefits resulting from pay-as-you-go pricing and economy of scale. These factors have led to a rapid increase in both the number of cloud vendors and services on offer. Given that cloud services could be characterized using multiple criteria (cost, pricing policy, performance etc.) it is important to have a methodology for selecting cloud services based on multiple criteria. Additionally, the end user requirements might map to different criteria of the cloud services. This diversity in services and the number of available options have complicated the process of service and vendor selection for prospective cloud users and there is a need for a comprehensive methodology for cloud service selection. The existing research literature in cloud service selection is mostly concerned with comparison between similar services based on cost or performance benchmarks. In this paper we discuss and formalize the issue of cloud service selection in general and propose a multi-criteria cloud service selection methodology.