Human-computer dialogue simulation using hidden Markov models

Abstract

This paper presents a probabilistic method to simulate task-oriented human-computer dialogues at the intention level, that may be used to improve or to evaluate the performance of spoken dialogue systems. Our method uses a network of hidden Markov models (HMMs) to predict system and user intentions, where a "language model" predicts sequences of goals and the component HMMs predict sequences of intentions. We compare standard HMMs, input HMMs and input-output HMMs in an effort to better predict sequences of intentions. In addition, we propose a dialogue similarity measure to evaluate the realism of the simulated dialogues. We performed experiments using the DARPA communicator corpora and report results with three different metrics: dialogue length, dialogue similarity and precision-recall