The Annals of Family Medicine · 2008 · 191 citations · 12 references
The way a clinic is organized allows physicians to achieve both accessibility and continuity rather than one or the other. Features that achieve both are offering care in the evenings and access to telephone advice, and having operational agreements with other health care establishments.
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Identifying predictors of high quality care in English general practice: observational study
Stephen Campbell, Mark Hann, Jacob S. Hacker et al. · BMJ · 2001 · 424 citations · Full text
Measuring Consumer Experiences With Primary Care
Charlyn E. Cassady, Bárbara Starfield, Margarita P. Hurtado et al. · PEDIATRICS · 2000 · 176 citations