A NOTE ON MAIL SURVEYS AND RESPONSE RATES IN LOGISTICS RESEARCH

Abstract

Logistics researchers frequently use mail surveys to collect data. This paper documents the decline in response rates to surveys reported in JBL, and presents a content analysis of mail survey results reported in two leading logistics journals, the Journal of Business Logistics and the International Journal of Physical Distribution and Logistic Management. One interesting finding is the more questionnaires mailed out in a given study, the lower the response rate.