Uncovering the reality within virtual software teams

Abstract

To support software development globalisation, organisations are increasingly implementing virtual team strategies. However, these teams have to work within the confines of the factors which distance introduces, thus not always allowing effective coordination, visibility, communication and cooperation to take place. The successful implementation and management of such teams must be done differently to those at single-site locations. To establish what factors significantly affect the implementation of virtual teams, the authors carried out qualitative research in two organisations in Ireland. Results from this research demonstrate that many factors are reality for those involved in global software development. In this paper we present five of these factors and discuss the impact these had on the virtual teams. These five are: use of communication tools, project management, process engineering, technical ability and knowledge transfer and motivational issues. If these are not explicitly addressed by management it can lead to serious problems.