Occurrence of citizen complaints concerning drinking water: a case study in Quebec City

Abstract

Research Article| June 01 2009 Occurrence of citizen complaints concerning drinking water: a case study in Quebec City Pablo Montenegro; Pablo Montenegro 1Centre de Recherche en Aménagement et Développement, Université Laval, 1624 Pavillon Savard, Quebec City, Canada G1K-7P4 Search for other works by this author on: This Site PubMed Google Scholar Manuel J. Rodriguez; Manuel J. Rodriguez 2École supérieure d'Aménagement du territoire, Université Laval, 1624 Pavillon Savard, Quebec City, Canada, G1K-7P4 Tel.: [phone] ext. 8933 Fax: [phone]; E-mail: [e-mail] Search for other works by this author on: This Site PubMed Google Scholar Luis Miranda; Luis Miranda 3Department of Civil Engineering, McGill University, 817 Sherbrooke Street West Montreal, Quebec City, Canada, H3A 2K6 Search for other works by this author on: This Site PubMed Google Scholar Florent Joerin; Florent Joerin 2École supérieure d'Aménagement du territoire, Université Laval, 1624 Pavillon Savard, Quebec City, Canada, G1K-7P4 Search for other works by this author on: This Site PubMed Google Scholar François Proulx François Proulx 4Service de l'environnement, Environmental Department, Municipality of Quebec, Quebec City, Canada G1N 3X6 Search for other works by this author on: This Site PubMed Google Scholar Journal of Water Supply: Research and Technology-Aqua (2009) 58 (4): 257–266. https://doi.org/10.2166/aqua.2009.089 Article history Received: November 28 2008 Accepted: December 02 2008 Views Icon Views Article contents Figures & tables Video Audio Supplementary Data Share Icon Share MailTo Twitter LinkedIn Tools Icon Tools Cite Icon Cite Permissions Search Site Search Dropdown Menu toolbar search search input Search input auto suggest filter your search All ContentAll JournalsThis Journal Search Advanced Search Citation Pablo Montenegro, Manuel J. Rodriguez, Luis Miranda, Florent Joerin, François Proulx; Occurrence of citizen complaints concerning drinking water: a case study in Quebec City. Journal of Water Supply: Research and Technology-Aqua 1 June 2009; 58 (4): 257–266. doi: https://doi.org/10.2166/aqua.2009.089 Download citation file: Ris (Zotero) Reference Manager EasyBib Bookends Mendeley Papers EndNote RefWorks BibTex Understanding complaints regarding tap water is a useful tool for improving management of water quality. This paper presents an analysis of the spatio-temporal occurrence of citizen complaints concerning drinking water in three distribution systems of Québec City (Canada). The study is based on an analysis of complaint data by census unit within the territory under study (spatial dimension) and by week over a period of three years (temporal dimension). Spatial and temporal complaint variability was associated through Poisson regression analysis to parameters of water quality (at the source and within the distribution system), meteorological factors and socio-economic characteristics of the population. The results show that variability of complaints is associated with distributed water quality. Modelling results highlighted the fact that the socio-economic portrait of the population has a great influence on the spatial distribution of complaints. Also, the study demonstrates that the temporal variability of complaint occurrence is affected by the variability of raw and distributed water quality. Recommendations are provided to enhance the analysis of drinking water complaints for future studies. complaints, drinking water, perception, spatial analysis, temporal analysis, water quality This content is only available as a PDF. © IWA Publishing 2009 You do not currently have access to this content.