A group card sorting methodology for developing informational Web sites

Abstract

Problems with users successfully finding information on Web sites abound. Using the card sorting methodologies can help Web site developers structure a Web site closer to how the intended users think about a topic, organize information for the Web site, and label its nodes and branches. The article provides an overview of card sorting, provides a suggested approach to card sorting and verifying the resulting labels and suggested map. To close, the article notes the emerging inconsistencies being reported in usability testing findings and then suggests turning to well-established social science methods to identify ways of enhancing card sorting. The article closes by calling for specific research to enhance card sorting methodologies.