E-government: breaking the frontiers of inefficiencies in the public sector

Abstract

E-government is becoming the preferred tool to enhance seamless government services among its customers and government agencies. It is becoming the next wave of technology applications in the public sector as e-business or e-commerce in the private sector is maturing. This paper uses the 2002 survey of the International City or County Management Association (ICMA) and analyses various issues confronting county and municipality governments in their quest to enable their business processes to become efficient, accurate and ultimately satisfy their clients. However, progress among the survey respondents is mixed. Localities with more resources had more success in e-government implementation, resulting in more government efficiency, as compared to jurisdictions located in rural and large inner cities that lack adequate funding and the technical wherewithal.