An Effective End-User Knowledge Concern Training Method in Enterprise Resource Planning (ERP) Based on Critical Factors (CFs) in Malaysian SMEs

Abstract

Nowadays, many companies are using Enterprise Resource Planning (ERP) as one of the comprehensiveintegrated systems. This study focuses on various aspects of the ERP utilized in Small and Medium Enterprises(SMEs) in Malaysia in three phases. The success and the failure factors of ERP in SMEs were identified in thefirst phase. A comparison between different ERP training methods was carried out in the second phase. Based onthe findings in the first two phases, a new training method was developed in the third phase, so that ERP usersmay have a more effective ERP training system in the SMEs in Malaysia. The research method applied to thecurrent research is case study in which the required data was collected from different SMEs in Malaysia. Thedata collection was mainly based on the surveys and interviews, and the results of the data analysis were used toimprove a client-based training system. The achieved results indicate that the application of this kind of systemwhich is based on a combination of On-the-job training and Computer-based training system would considerablyreduce the time and money spent on learning and training plans, while, at the same time, it would increase theuser’s proficiency and knowledge concerning in the ERP system.