Behaviour and Information Technology · 2000 · 49 citations · 6 references
ComputingComputer ScienceInformation SystemsHuman-computer InteractionInformation RetrievalUser Experience DesignUsability EngineeringUsability EvaluationUsability TestingUser Behavior AnalysisUser ModelingUser RequirementsComparative EvaluationInformation Retrieval EvaluationMismatch AnalysisModel Mismatch AnalysisUsability Problem ClassificationUsability Problems IdentificationUsability StudiesUser Requirements Analysis
An evaluation method is proposed based on walkthrough analysis coupled with a taxonomic analysis of observed problems and causes of usability error. The model mismatch method identifies usability design flaws and missing requirements from user errors. The method is tested with a comparative evaluation of two information retrieval products. Different profiles of usability and requirements problems were found for the two products, even though their overall performance was similar.
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Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
Clayton Lewis, Peter G. Polson, Cathleen Wharton et al. · 1990 · 561 citations
Arts, Computer Science, Design +12
A comparison of usability techniques for evaluating design
Ann Doubleday, Michele Ryan, Mark Springett et al. · 1997 · 118 citations
Comparative usability evaluation
Jürgen Koenemann-Belliveau, John M. Carroll, Mary Beth Rosson et al. · 1994 · 30 citations · Full text
Arts, Management Information Systems, Organization Studies +17