Examining Single- and Multiple-Process Theories of Trust in Automation

Abstract

The author examined the effects of human responses to automation alerts and nonalerts. Previous research has shown that automation false alarms and misses have differential effects on human trust (i.e., automation false alarms tend to affect operator compliance, whereas automation misses tend to affect operator reliance). Participants performed a simulated combat task, whereby they examined aerial photographs for the presence of enemy targets. A diagnostic aid provided a recommendation during each trial. The author manipulated the reliability and response bias of the aid to provide appropriate data for state-trace analyses. The analyses provided strong evidence that only a multiple-process theory of operator trust can explain the effects of automation errors on human dependence behaviors. The author discusses the theoretical and practical implications of this finding.