Evaluation of Patient Satisfaction in Outpatient Pharmacy

A technique for measurement of attitudes

Rensis Likert · Medical Entomology and Zoology · 1932 · 8.2K citations

Social Sciences, Psychology, Social Psychology +6

Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels

Judith A. Hall, Michael C. Dornan · Social Science & Medicine · 1988 · 534 citations

Public Affairs, Health Care Management, Health Services Administration +16

What Health Professionals Can Do to Identify and Resolve Patient Dissatisfaction

James W. Pichert, Cynthia S. Miller, Anne H. Hollo et al. · The Joint Commission Journal on Quality Improvement · 1998 · 83 citations

Social Sciences, Health Services Administration, Health Assessment +13