Measuring mediated communication experience

Abstract

A great deal of our daily communication is technology-mediated and ranges from phone discussions to negotiations in sophisticated video conferences. We studied the mediated communication interaction and experience in three experimental setups: high quality video conferencing, Skype calls with webcam and audio conferencing. The communication experience was studied with a statistically developed five-dimensional measure. The differences were analysed with a direct multivariate discriminant analysis which enabled mapping of the set-ups in a two-dimensional communication experience space. The clearest difference between the groups was found in co-presence. The second dimension grounding also disclosed each groups' characteristics well. The added value of a multidimensional approach to user experience in communication technology is further discussed.