Factors influencing the adoption of e-government in Pakistan

Abstract

Governments around the world are working continuously in order to improve services for their citizens. However, the success of these initiatives is dependent not only on the government support but also on the citizens' willingness to use these services. To implement e-government successfully, it is important to determine the factors related to its adoption. This paper examines the factors influencing adoption of e-government services by the Pakistani citizens. Factors that have been explored in the extant literature present inadequate understanding of the relationship that exists between ‘adopter characteristics’ and ‘behavioral intention’ to use e-government services. These inadequacies have been identified through a systematic and thorough review of empirical studies and also by conducting expert reviews from the government officials, software engineers and academic researchers to get their perception according to the context of Pakistan. On the basis of thorough review of literature and expert reviews conducted, an integrated conceptual model is developed and proposed by integrating the influential factors which have been highlighted by the various researchers into a single comprehensive model. In this context, this paper describes and tracks in a fruitful way the factors related to the adoption of e-government services and also proposes conceptual model according to the context of Pakistan.