Exploring ERP Success from an End-User Perspective

Abstract

The objective of this study is to evaluate the applicability and effectiveness of the End-User Computing Satisfaction (EUCS) measure by Doll and Torkzadeh (1988) and to assess the role of user training and knowledge for ERP system success.The significance of this work to the research community is that it represents a first effort to empirically assess the concept of user satisfaction in ERP success and determine if the EUCS instrument can be used in conjunction with ERP systems.