E-Government: Human-Centered Systems for Business Services

Abstract

Introduction and Overview Advances in information technologies have positioned electronic commerce (EC) at the forefront of business and commerce [1]. EC has also come to the forefront at federal and state agencies, many of whom have been mandated to adopt EC technologies to help streamline and transform their core business processes. In response to these mandates, the NJ State government has recently established the E-Government Services (eGov) division in the Office of Information Technology (OIT). The goal of this initiative is to redefine the way in which government, citizens, and businesses exchange information, goods, and services by shifting the NJ government services paradigm from a labor-intensive, agency-focused delivery system to the one with immediacy and cohesiveness with no barriers of time or distance. An integral portion of this initiative is to develop an effective and efficient human-centered e-government portal to support small and medium siz