Electronic Groups at Work

Abstract

This paper considers how computer-based communication technology, specifically electronic group mail, might affect group behavior in organizations. It proposes a framework for analyzing groups formed by electronic distribution lists. It describes the scope and nature of electronic group mail in one organization, illustrates how members of electronic distribution lists can exhibit fundamental group processes, and compares behavior in different kinds of electronic groups. It suggests that the electronic group at work is a new social phenomenon that may contribute importantly to organizational behavior.