An empirical test of the DeLone-McLean model of information system success

Abstract

This paper tests the model of information system success proposed by DeLone and McLean using a field study of a mandatory information system. The results show that perceived system quality and perceived information quality are significant predictors of user satisfaction with the system, but not of system use. Perceived system quality was also a significant predictor of system use. User satisfaction was found to be a strong predictor of individual impact, whereas the influence of system use on individual impact was insignificant.