Are Gender Differences in Responses to Supportive Communication a Matter of Ability, Motivation, or Both? Reading Patterns of Situation Effects Through the Lens of a Dual-Process Theory

Abstract

Women process information about support situations and messages more extensively than men, but little is known about whether these gender differences reflect underlying differences in processing ability, motivation, or both. Two studies examined information processing by men and women in both relatively less serious and more serious situations. Participants in Study 1 responded to more and less serious experimental scenarios, whereas participants in Study 2 reported on a recent bereavement situation. In both studies, the pattern of observed gender differences was most consistent with women possessing both greater ability and greater motivation to process information about support situations and messages.