The All‐Time Requirement of Spare Parts for Service After Sales—Theoretical Analysis and Practical Results

Leonard Fortuin

International Journal of Operations & Production Management · 1980 · 76 citations · 4 references

Concepts

Abstract

An industry which manufactures and sells products that are liable to failure (e.g. TV sets, tape recorders, washing machines or refrigerators), usually has a department for “service after sales”. Such a department must distribute information on how to repair products, and has to supply spare parts to replace defective components during a given number of years. We call these parts service parts . Three phases can be distinguished in the life‐cycle of service parts:

References

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