International Journal of Health Care Quality Assurance · 2007 · 49 citations · 5 references
In order to find out the real performance of a healthcare system like the NHS, the satisfaction of the public should be the sole criteria for judgement.
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Stephen Campbell, Martín Roland, Stephen Buetow · Social Science & Medicine · 2000 · 1.1K citations
Improving the Quality of Medical Care
Richard Grol · JAMA · 2001 · 603 citations
Patient perception of quality following a visit to a doctor in a primary care unit
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