Do Experiences with Medicare Managed Care Vary According to the Proportion of Same‐Race/Ethnicity/Language Individuals Enrolled in One's Contract?

Abstract

The tendency for high-minority contracts to provide less positive patient experiences for others in the contract, but similar or even more positive patient experiences for concentrated minority group beneficiaries, may reflect cultural competency, particularly language services, that partially or fully counterbalance the poorer overall quality of these contracts. For some beneficiaries, experiences may be just as positive in some high-minority plans with low overall scores as in plans with higher overall scores.