Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM · 1985 · 682 citations · 15 references
EngineeringMediated CommunicationHuman Information InteractionSocial ComputingInformation ControlHuman-computer InteractionSocial Information SystemComputer ScienceInformation ManagementCommunicationComputer-mediated Communication SystemsArtsGeneral Software FeaturesUser GroupsInformation OverloadSystem SoftwareSocial SoftwareComputer-mediated Communication
Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and abilities, rather than through general software features.
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