An elaborated model of social search

The critical incident technique.

John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations

Public Health, Disaster Planning, Incident Response +8

Using collaborative filtering to weave an information tapestry

David Theo Goldberg, David M. Nichols, Brian Oki et al. · Communications of the ACM · 1992 · 4.1K citations · Full text

Computing, Computer Science, Information Systems +7

Becoming a critically reflective teacher

Choice Reviews Online · 1996 · 3.8K citations

Education, Teacher Education, Teaching +10

GroupLens

Joseph A. Konstan, Brad Miller, David A. Maltz et al. · Communications of the ACM · 1997 · 2.4K citations · Full text

Computing, Communication, Information Systems +9

Inside the search process: Information seeking from the user's perspective

Carol Collier Kuhlthau · Journal of the American Society for Information Science · 1991 · 2.2K citations

Business, Information Systems, Information Retrieval +9