Communications of the ACM · 1995 · 767 citations · 18 references
ComputingInformation SystemsInformation TechnologyInformation ArchitectureInformation DesignInformation RetrievalDocument DesignInformation HierarchyHypermedia Authoring SystemsStructured Authoring
Hypermedia projects differ from traditional software development projects in several critical dimensions. First, as Streitz notes in this issue, hypermedia projects may involve people with very different skill sets: authors, librarians, content designers, artists, and musicians, as well as programmers. Second, the design of hypermedia applications involves capturing and organizing the structure of a complex domain and making it clear and accessible to users Third, multimedia aspects of hypermedia applications raise numerous difficulties Hypermedia design is therefore a challenging process that is currently more of an art than a science. Finally, the need for prototyping (see Nanard and Nanard in this issue) and intensive testing with users is even more pronounced in hypermedia development than it is with traditional software, because user tolerance to errors in hypermedia applications is very low.
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The art of navigating through hypertext
Jakob Nielsen · Communications of the ACM · 1990 · 445 citations