Methods to support human-centred design

The critical incident technique.

John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations

Public Health, Disaster Planning, Incident Response +8

A mathematical model of the finding of usability problems

Jakob Nielsen, Thomas K. Landauer · 1993 · 1.9K citations · Full text

Architecture, Business Economics, Benefit-cost Analysis +16

Designing the user interface strategies for effective human-computer interaction

Ben Shneiderman · ACM SIGBIO Newsletter · 1987 · 1.7K citations

Arts, Computer Science, Design +17

Development of an instrument measuring user satisfaction of the human-computer interface

John P. Chin, Virginia A. Diehl, Lukas Norman · 1988 · 1.6K citations

Arts, Computer Science, Human-computer Interaction +16

Finding usability problems through heuristic evaluation

Jakob Nielsen · 1992 · 1.1K citations

Arts, Computer Science, Human-computer Interaction +16