The use of mystery guests by the Dutch Health Inspectorate: Results of a pilot study in long-term intramural elderly care

Understanding Governance: Ten Years On

R. A. W. Rhodes · Organization Studies · 2007 · 1.4K citations · Full text

Social Sciences, Political Science, Public Policy +10

The Munro review of child protection: final report, a child-centred system

Eileen Munro · London School of Economics and Political Science Research Online (London School of Economics and Political Science) · 2011 · 958 citations

Social Sciences, Public Policy, Social Work +17

Mystery Shopping and Alcohol Sales: Do Supermarkets and Liquor Stores Sell Alcohol to Underage Customers?

Jordy F. Gosselt, Joris Jasper van Hoof, Menno D.T. de Jong et al. · Journal of Adolescent Health · 2007 · 81 citations · Full text

Business, Marketing, Retail Management +15

Mystery shopping in health service evaluation.

Helen Moriarty, Deborah McLeod, Anthony Dowell · PubMed · 2003 · 54 citations

Health Professions, Health Services Administration, Health Services Research +12

A Critical Reflection on the Involvement of 'Experts by Experience' in Inspections

Peter Scourfield · The British Journal of Social Work · 2009 · 43 citations · Full text

Management, Social Work, Auditing +7