Group model-building to facilitate organizational change: an exploratory study

Abstract

An important objective of most system dynamics modeling projects is to support strategic decision making. This paper describes a (qualitative) modeling project where the primary goal was to establish consensus regarding the problem situation and commitment to the action necessary for change. The project was conducted with a group of mid-level managers of a company at the beginning of a period of organizational change. This group of managers engaged in a series of group model-building sessions, facilitated by the authors. Extensive evaluation of the project results indicates that consensus and commitment with regard to the problem have been established, but that the project was not successful in creating a full consensus on the course of action.