Evaluation of Satisfaction with Hearing Aids Using a Questionnaire Based on MarkeTrak Survey

Abstract

Received October 18, 2013 Revised January 24, 2014 Accepted February 3, 2014 Address for correspondence Yang-Sun Cho, MD, PhD Department of OtorhinolaryngologyHead and Neck Surgery, Samsung Medical Center, Sungkyunkwan University School of Medicine, 81 Irwon-ro, Gangnam-gu, Seoul 135-710, Korea Tel [phone] Fax [phone] E-mail [e-mail] Background and ObjectivesZZMarkeTrak survey is a subjective evaluation method for hearing aid users. This investigation evaluated the level of subjective satisfaction in hearing aid users by adopting the MarkeTrak survey method. Subjects and MethodZZNinety-seven subjects participated in this study and replied to the Korean version of 8th MarkeTrak survey. The satisfaction score regarding hearing aids used a 7-point scale to analyze the patient-related as well as hearing aids-related factors. ResultsZZOverall satisfaction rate was 60.8%. Among the patient-related factors, women showed significantly higher satisfaction rate (p<0.05) than men but the level of education affected the satisfaction rate (p<0.05). Hearing aids users showed significantly higher satisfaction rate in small group communication than in other circumstances (p<0.05). The factors related to the hearing aids did not have significant influence on the satisfaction rating. ConclusionZZMarkeTrak survey is a useful questionnaire for evaluating satisfaction about not only hearing factors but also sociodemographic factors and hearing-aids related factors. Korean J Otorhinolaryngol-Head Neck Surg 2014;57(5):304-13