Consulting the public about health service priorities

TLDR

Consulting the public is an important component of commissioning health services. Somerset Health Authority uses eight demographically representative focus groups that meet quarterly, receive background information, and provide qualitative and scored priority data through recorded discussions. The focus groups’ input has shaped authority decisions, and their representativeness, validity, and community focus support recommending this qualitative consultation method for health authorities.

Abstract

Consulting the public is an important component of commissioning health services. Somerset Health Authority has devised a method of consultation using eight focus groups meeting three times a year. Each group consists of 12 people, and together the groups are demographically representative of Somerset's population. The groups are asked about issues that are concerning the health authority, and their views have influenced health authority decisions. Each group is given some background information before the meeting, together with more information at the meeting. The discussions are tape recorded and analysed for qualitative information, but the groups are also asked to score certain priorities. The groups have been found to be representative, valid, and focused on community rather than individual values. Health authorities wanting to know the values people attach to health services should adopt this qualitative approach to consultation.