The Impact of Decision Support Training on Computer Use

Abstract

This paper reports the effects of a training program designed to acquaint managers with the capabilities of modern computer technology that assists managerial decision making. Managers from state agencies and departments were the subjects for the study. The managers in the sample represent wide ranges of responsibility, age, and prior computer training. Each manager was given an orientation in computers and information systems concepts and quantitative techniques. They then analyzed a comprehensive case using a spreadsheet–based decision support model. At the end of the training period, the managers completed a questionnaire designed to assess the impact of the training. Differences in participants’ use of computers were analyzed based on demographic factors and on prior computer training and experience. The percentage of time spent using a computer to assist in job performance and the percentage of decisions made with computer assistance before and after training were also investigated. The significance and implications of the results are discussed and conclusions drawn. Topics for further research are also identified.Request access from your librarian to read this article's full text.