Web 2.0 for reference services staff training and communication

Abstract

Purpose This paper aims to focus on applications of Web 2.0 that improve training and communication within the reference services department. Design/methodology/approach The paper discusses some of the best known and most heavily used examples of Web 2.0: blogs, calendars, wikis, RSS, image collections, podcasts or vodcasts, social bookmarks, text messages, instant messages, and social networks. Findings Implementing Web 2.0 tools to coordinate communication and training creates a dynamic, interactive system for sharing procedures, ideas, and new developments within a reference services department. Originality/value The paper provides useful insight into training staff using Web 2.0 applications.