Rethinking the approaches to information systems investment evaluation

Abstract

Numerous information system evaluation methodologies have been proposed in the literature. However, most of them suffer from a number of inherited disabilities originating in the nature of their fundamental principles as well as the nature of information systems evaluation. Uses evidence from the evaluation literature and two case studies to address the multiple dimensions for evaluation practices. We focus on the context, content and process of information systems evaluation as a source of organisational change. We found a noticeable gap between the recent theoretical work on IS evaluation and the practices within the case study organisations. This was not due to any lack of knowledge but was attributed to contextual variables such as the organisational culture and the power of important stakeholder groups.