International Journal of Business and Management · 2009 · 10 citations · 0 references
ManagementOperations ManagementSupply Chain ManagementCost AccountingCustomer Relationship ManagementSupplier Relationship ManagementCost Performance AnalysisCustomer SatisfactionCustomer Satisfaction ImprovementCustomer Satisfaction ManagementProfitability AnalysisStrategic Cost ManagementCost-benefit Analysis In LogisticsCustomer Satisfaction ImpactsCustomer Satisfaction In LogisticsCustomer Satisfaction VariablesLogistic Loss
The relationship between customer satisfaction and logistic costs was mainly analyzed in the article, and the grey correlation analysis method was used to study the relationship between customer satisfaction and various activity centers, and the research result could offer decision-making references to save costs and enhance customer satisfaction for 3PL (Third Party Logistic) enterprises.