CLUES

Abstract

Workgroups that defy traditional boundmies require successful communication among people whose interests, schedules, and locations may differ and are likely to change rapidly. CLUES is a dynamic personalized message filter that facilitates effective communication by prioritizing voice and text messages using personal information found in an individual's work environment. CLUES infers message timeliness by considering calendar appointments, outgoing messages and phone calls, and by correlating these "clues" via a personal rolodex. Experience shows that CLUES can be especially useful to mobile users with high message traffic who often access their messages over the telephone.