International Journal of Public Sector Management · 1999 · 26 citations · 2 references
ManagementPublic AdministrationPublic ManagementLocal GovernmentLocal Government ManagementPerformance MeasurementLocal Government Performance ManagementProductivity AnalysisProductivity MeasurementPublic Sector EfficiencyPublic Sector ProductivityService Performance MeasurementCost EfficiencyEfficiency RequirementsProductivityProductivity MeasuresPublic Service EffectivenessPublic Service ProductivityService Effectiveness MeasurementService Productivity Measurement
The introduction of efficiency improvements and enterprise bargaining into local authorities has been severely hampered by a failure to agree on a method of measuring service productivity. This paper develops an outcomes measure of productivity which, it argues, meets both externally imposed cost efficiency requirements and clients’ needs for service effectiveness in terms of quality and equity in delivery. Applications of this measure to library and statutory planning services are provided.
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