Communications of the ACM · 2002 · 30 citations · 1 references
BusinessInformation SystemsManagement Information SystemsCost ManagementInformation Systems ManagementIt Service ManagementAdministration CostsCost AnalysisCost ControlCost MeasurementCost Performance AnalysisProcess CostingCost Management SystemsCost Of Service AnalysisProcess Cost
Providing managerial information to explain costs in the context of personnel and equipment activities and processes.
1