Does physician uncertainty affect patient satisfaction?

Coefficient Alpha and the Internal Structure of Tests

Lee J. Cronbach · Psychometrika · 1951 · 42.3K citations · Full text

Foundations of Behavioral Research

Rex Stockton, Fred N. Kerlinger · American Educational Research Journal · 1974 · 7.4K citations

Methodological Orientation, Behavioural Psychology, Behavioral Sciences +15

Measures of Social Psychological Attitudes.

Dane Archer, Debra D. Kimes, John P. Robinson et al. · Contemporary Sociology A Journal of Reviews · 1976 · 1.9K citations

Behavioral Sciences, Social Behavior, Social Psychology +8

The Silent World of Doctor and Patient

Stanley Reiser · JAMA · 1985 · 723 citations

Humanity And Medicine, Silent World, Law +17

Satisfaction, compliance and communication

Philip Ley · British Journal of Clinical Psychology · 1982 · 455 citations

Customer Satisfaction, Clinical Guidelines, Communication +19