Communication Access to Health and Social Services

Abstract

This article describes the efforts of a group of people in the United Kingdom at Connect—the communication disability network—to make health and social services more communicatively accessible to people with aphasia. The project involved listening to people with aphasia talk about their experiences with health and social care services and working with them to design a training program to promote communication access. The result is a communication access tool-kit that offers an organized way for service providers, together with their service users, to go about auditing and changing their services to make them more communicatively accessible.